Return Policy

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Items purchased online can be returned to our Returns Team or to our High Street stores, excluding concessions, within 28 days of delivery. All returned items must be unworn and in their original condition. To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return.

Items purchased online can be taken to any of our stores, excluding concessions, with your relevant invoice. The store will be happy to accept the footwear back should it be unworn and in the original selling condition within 28 days of delivery. Your return will then be processed to your original method of payment. This refund can take between 3 to 10 working days to show back on your original method of payment. You will not be required to show the credit / debit card used online but will require your invoice for your refund to be processed.

We’re really sorry you’ve had any problem with your item. In order for us to determine whether there is a fault or not, we would need to assess the item. Should you be local to one of our stores, feel free to pop in with the item and valid proof of purchase. One of the store managers will be happy to assist and offer an assessment on the item. If you are unable to get to one of our stores, you’ll be able to send the item for assessment to the below address, we recommend using a tracked service. You would be required to enclose proof of purchase and a covering letter with details on why you believe there is a fault. Please also include your name, address and a daytime contact number. Assessments can take a maximum of 14 working days but are usually much faster than this. Should a fault be found, a refund / exchange will be offered and postage costs will be refunded also.

Once your item has been received back to our Returns Department a refund or exchange will be processed within 1-3 working days. You will be notified by email when your refund or exchange has been processed.

If for any reason you’re unsure about your full price item and looking to return, we’re happy to offer a refund, exchange or gift card on unworn items. All items must be returned in their original condition and with valid proof of purchase. You will have 28 days from the purchase date to return your item to any of our stores, excluding concessions.  Please note we do not offer refunds or exchanges on sale items purchased in store.

Unfortunately not, all items purchased in store can only be returned to a store.