At PARIDHAN we have sold clothing across the counter in Paldi since 1986, and we want you to be happy with what arrives. Please read this policy carefully before ordering — it explains what we can and cannot do once an order is delivered.

1. In Short

• Exchanges are available on eligible items within 5 days of delivery.
• Returns are accepted only for damaged or defective products, and require an unboxing video.
• All refunds are issued as store credit. We do not provide cash or bank refunds.
• Items marked "Non-Returnable" on the product page cannot be returned or exchanged.
• Products purchased during a sale event are final sale.

2. Exchanges

• Eligible items may be exchanged within 5 days of delivery.
• The item must be unused, unwashed, and in its original packaging with all product tags intact. Items received without tags will not be processed and will be sent back to you at your cost.
• In Ahmedabad: visit our store at Zalak Complex, Bhatta, Paldi and we will exchange it across the counter, free of charge.
• Outside Ahmedabad: you ship the item to us at your own expense. We recommend India Post Speed Post or any tracked courier service. Please use a tracked service and share the tracking number with us — we cannot process an exchange for a parcel we have not received, and we are not responsible for items lost or damaged in transit on their way to us.
• Once we receive and inspect the item, we ship the exchanged product back to you at our cost.
• If the item you want in exchange costs more, the difference is payable by you before we dispatch. If it costs less, the difference is issued to you as store credit.
• If the size or item you want is unavailable, we will issue the full value as store credit instead.

3. Returns — Damaged or Defective Products Only

• We accept returns only where the product is damaged, defective, or is not the item you ordered. We do not accept returns for change of mind, fit, or preference — please use the exchange process above for those.
• An unedited unboxing video of the sealed parcel being opened is mandatory. Claims without it cannot be approved. Please record it every time you open a PARIDHAN parcel.
• Raise the claim within 5 days of delivery at support@paridhanahmedabad.com or on WhatsApp.
• Where the claim is confirmed, we arrange and pay for the return pickup. You will not be charged any shipping or handling for a genuine damage or defect claim.
• Once confirmed we will replace the item where stock allows, or issue the full value as store credit.

4. Store Credit

• Approved refunds are issued as store credit within 7 days of our inspection.
• Store credit is valid for 6 months from the date of issue and can be used online or in our Paldi store.
• We do not provide cash, card, or bank refunds under any circumstances. All refunds are issued as store credit.
• Shipping charges paid at checkout, if any, are not refundable.

5. Non-Returnable Items

• For personal hygiene reasons, innerwear, socks and similar items cannot be returned or exchanged once delivered. These products are clearly marked "Non-Returnable" on the product page before you buy.
• Damaged or defective non-returnable items are still covered under Section 3.

6. Sale Purchases

• Products purchased during a sale event are final sale. No returns, exchanges, or cancellations, store-wide, regardless of category.
• Damaged or defective sale items are still covered under Section 3.

7. Inspection & Rejection

• Every item we receive back is inspected against the conditions above — unused, unwashed, tags intact, original packaging, and an unboxing video where a damage or defect claim is made.
• If it does not meet these conditions, the exchange or return will not be approved and the item will be shipped back to you at your cost.

8. Cancellations

• Orders can be cancelled free of charge at any time before dispatch. Contact us as soon as possible.
• Once an order has been dispatched it cannot be cancelled.
• Orders placed during a sale event cannot be cancelled.

9. Questions

Reach us at support@paridhanahmedabad.com or on WhatsApp at +91 91735 99460, 10:00 AM to 8:00 PM, Monday to Saturday.